What are MP3 Audio Discs?
The simple answer is that they are discs that contain the lectures formatted as MP3 audio files. You place the MP3 disc into your computer and drag-and-drop the MP3 files into your MP3 software application (typically iTunes, WinAmp or Windows Media Player). From there you can easily transfer the MP3 files to your iPod, iPhone, iPad or some other compatible MP3 player. Or you can play them on your computer or burn them to an audio CD.

Which MP3 players are compatible with the MP3 files you sell?
Any player that plays MP3 encoded audio files. Our MP3 files are DRM-free. DRM stands for "Digital Rights Management" which is an encoding format used by some companies to prevent MP3 files from being copied to numerous devices or computers. Our MP3 files do not have this encoding so you can transfer them to any MP3 player regardless of make or model. Please note: We do not permit copying to devices or computers that you do not own.

How do the MP3 Audio Discs differ from Audio CDs?
In terms of content, there is no difference. The lectures are exactly the same. From a technical standpoint, the MP3 files contain additional metadata such as title, artist, album, track number, disc number and artwork. This data is viewable on most MP3 software applications and MP3 devices. The audio quality of the MP3 files are considerably less than CD audio but this difference is hardly perceivable to the human ear. Our MP3 files are encoded at 96kbps stereo, which compresses them to roughly 10% of their original size. Our MP3 discs may not be playable on some standard CD players, however, you can burn the MP3 files to a CD using most MP3 software applications. Please check your device's specifications for more details.

How do the MP3 Audio Discs differ from Audio Downloads?
The MP3 Audio Discs must be shipped so you have to wait to receive them and you have to pay for the shipping cost. You may also have to pay an import duty if you live outside the United States. The audio downloads are instant and free of any shipping cost or import duty. The downloads may also be cheaper than the discs, depending on which country you live in. Please check each download store for more details on pricing. Technically speaking there is very little difference in the files themselves. The MP3 files are encoded in the MP3 format whereas downloads from iTunes are encoded in the M4A format. M4A files are slightly better in sound quality but can only be played on Apple devices such as the iPod, iPhone, iPad, etc. unless converted into MP3. MP3 files are universally compatible with all MP3 players including Apple devices.

Can I play the MP3 disc on my CD player at home or in my car?
It's hard to say. Many standard CD players are designed to play audio CDs only. However, many newer CD players are being equipped to play MP3 discs. Also, many newer DVD players can also play MP3 discs. Check the user manual of your specific player for compatibility specifications.

Why are some of the MP3 Discs 1 disc and some are 2 discs?
Many of our MP3 discs are distributed on CD-R discs (CD recordable discs). These discs have a maximum data limit of 700 megabytes. When the cumulative file size of the MP3 data exceeds this limit, we must use extra discs. However, you are not paying any more for these extra discs.

I ordered multiple MP3 discs but I only received one disc, why?
Whenever you order more than one individual MP3 title, we reserve the right to combine them on a single disc. We do this to reduce costs and order fulfillment time. It also makes it more convenient for you since having the files on the least number of discs makes importing the files into your computer or device much less time-consuming.

Why are some of your MP3 titles (such as the Master Collection of MP3s) sold on DVD-R and not CD-R like other titles?
Quite simply because DVDs hold more data than CDs.

What devices are compatible with your MP3 DVD-Rs?
All you need is a DVD player on your computer. Once the DVD-R is inserted into your computer, you will be able to view the MP3 files on the disc in the same way you view files on your computer. You can then drag-and-drop the MP3 files into your favorite MP3 software application (typically iTunes, WinAmp or Windows Media Player). A CD player on your computer is NOT compatible with our MP3 DVD-R discs and will not be able to read the data.

How are the discs packaged?
All discs are packaged inside a clear case called a "duraslim" (pictured below).

Professional printing is made on each disc surface using "Lightscribe" technology. The image and text printed on each disc is permanent and will not smudge or smear even if liquid is applied. The printing is monochrome (colorless).

By default, the Master Collection of discs are packaged inside a spindle (pictured below). You do have the option of upgrading the master collection packaging to include individual cases for an extra cost.

How do I contact Islam On Demand?
Email:
info(at)islamondemand.com

Online:
Click here to submit a direct message to us.

Phone:
571-933-3811
Please leave a message as we rarely answer calls. We will return your call shortly, insha' Allah. The fastest way to reach us is through email.

Mail:
31 W Mercer Street
Suite #3-B
Hackensack, NJ 07601 (USA)

Can I order by phone?
Yes, but you must do so by leaving your order information on our voicemail. We rarely answer phone calls (email is the fastest way to reach us!) Please call 571-933-3811 and leave the following information:
1) Full name
2) Phone number with area code
3) Email address
4) Shipping address
5) Item titles you would like to order
6) Quantity of each item
7) Format of each item: DVD, CD or MP3
8) Credit card or debit card number (Visa, MasterCard, American Express or Discover)
9) Card expiration date
10) Card security code (3 or 4 digits)
We will send you an email confirmation within 48 hours of your order, insha' Allah.

Can I order by email?
Yes, however we do not recommend transmitting credit card data via email, as email is not secure. To order by email, send the information requested in #1 through #7 in the above answer. Email it to info@islamondemand.com and then call 571-933-3811 and leave on our voicemail #8 through #10. We will send you an email confirmation within 48 hours of your order, insha' Allah.

Why doesn't your 1-800 telephone number work?
Our 1-800 number has been discontinued. Please call this number insteead: 571-933-3811

What forms of payment do you accept?
PayPal, Visa, MasterCard, Discover and American Express. For mail orders, we accept checks or money orders made payable to "Islam On Demand".

Do you ship to England, Canada and other countries?
Yes, we ship to most every country. Note: Customs may charge you an import duty or tax, which would need to be paid by you upon picking up your package.

How do I order from outside the U.S.?
The easiest and fastest way would be to place your order online using your credit card or debit card. Prices quoted on our website are U.S. dollars. When you view your final invoice online, the total amount will be in U.S. dollars, however, your credit card company will convert this amount to your local currency and the actual amount you will pay will be reflected on your credit card statement. Currency exchange rates fluctuate daily. To calculate the current exchange rate for your local currency click here.

If you are outside the U.S. and prefer to order by mail click here. Please note that you must send us an international bank draft which can be issued by your bank. The draft must be made payable to "Islam On Demand" and must be in U.S. dollars. The total amount must include the shipping cost. To determine the shipping cost, please follow these instructions:
1) On our website, add the items you want to your shopping cart.
2) Click "Proceed to Checkout".
3) Select "Checkout as a guest" and click "Continue".
4) In the next section, fill in all the required information. Be sure to type in your actual shipping address. Then click "Bill & Ship to This Address".
5) The shipping cost will then be displayed.

Do you accept money transfer as a method of payment (Western Union, etc.)?
No.

Do you do C.O.D. (Cash on delivery)?
No.

What method do you ship?
We ship all our packages via the United States Postal Service. No tracking information is provided.

Is your website secure? Is my credit card information safe?
Yes, our server is secure and PCI Compliant. Your personal information is encrypted. We've been processing online orders for over 10 years and have had zero issues regarding security of customer data.

What format are your videos distributed in?
NTSC (North American standard).

I live outside of North America. Will your DVDs and CDs play on my player?
All our DVDs are NTSC formatted. NTSC is the video standard for the U.S. and Canada whereas PAL and SECAM are standards of Europe and the Middle East. In most cases our NTSC discs will not play properly on PAL or SECAM players. However, they will play perfectly fine on multi-format players which are very common outside of North America. Before you purchase our DVDs, be sure that your player is compatible with NTSC formatted DVDs. Regarding the regional encoding for our DVDs, they are encoded for all regions of the world, which means they are not restricted for use in one particular area. Our Audio CDs will play on all players throughout the world.

Do you give discounts to resellers?
All our products are already discounted. For wholesale orders that meet a certain minimum we can give 75% off. Click here for more details.

We have a company that sells Islamic media products. Would Islam On Demand be interested in selling our products?
No. We are strictly a production company, not a reseller. We only sell the products that we produce ourselves. We do this in order to maintain a consistent level of quality and for logistical reasons.

Do you have a retail store?
No. We only sell our products via our website.

What is your return policy?
If you are not satisfied with the content or quality of a product, you can return it to us for a refund within 10 days of receiving your order. To receive a refund, you must provide a detailed explanation of the reason for your return. The products must also be in new condition upon receipt. If the products returned are damaged or are deemed "less than new", a restocking fee may apply (up to 15%). Shipping charges (both ways) will not be refunded. You can also exchange a product for a credit towards another purchase. Defective products will be replaced for the same item at no charge within 1 year of the order date. Please allow 2-3 weeks for the processing of all returns and exchanges.

I received my package and I noticed that the postage marked on the package is less than what I paid. Why is that?
The postage on the package is the cost of the actual shipping. However, there are additional costs such as packaging and handling which we included in the total shipping cost that you paid.

I see that a bonus lecture is included on a DVD but not on the CD for that same title, why?
Because we cannot squeeze as much data onto a CD that we can onto a DVD. Audio CDs have a limitation of 80 minutes of audio while DVDs can hold up to 132 minutes of both audio and video. This is why you'll find that many of our CDs do not include bonus lectures, even if their DVD counterparts do.

Do you record conferences and lectures? If so, what is the cost?
Yes, and we could possibly do it for free! Please send an email to info(at)islamondemand.com and provide the following information: Lecture or conference title, location, date and speaker name(s). We'll get back to you as soon as we can, insha' Allah.

Can I broadcast your lectures?
Islam On Demand, producer of all the lectures in its catalog, grants total permission and rights to publicly display or locally broadcast any and all lectures from its catalog. These rights are perpetual and do not require any future authorization from Islam On Demand for repeated displays for either previously purchased lectures or lectures that may be purchased in the future. The granting of these rights do not require any compensation to Islam On Demand whatsoever other than the retail price of the lectures themselves which was paid upon purchase. These rights only apply to those lectures produced by Islam On Demand. The rights granted entitle you or your institution/organization to broadcast, show or display the lectures but not to copy them. Copying is strictly prohibited. The rights granted apply to public viewing, private viewing, group viewing, individual viewing, closed-circuit broadcasting and/or local broadcasting (i.e. Public Access) via television or radio. Rights granted do not include national, regional, state-wide or internet broadcasting/streaming/uploading/sharing of any kind.

Why are you selling Islamic knowledge? Why are your lectures copyrighted? Isn't that haram?
Islam On Demand is a company that provides a service, much like any other company from which you may buy products and services. Our service is producing and providing for you high quality lectures. This service has many expenses which must be paid for. Since we are not subsidized and since we do not solicit donations, we must sell the lectures we record for a reasonable amount. Your purchase helps to support our effort of da'wah. If someone is willing to guarantee payment for all our operating expenses on a perpetual basis, then we would immediately begin providing our content free of charge.

What happened to MeccaCentric?
On March 19, 2013 the MeccaCentric brand was offically retired and absorbed into the Islam On Demand brand. All MeccaCentric products and productions have since been re-branded as Islam On Demand products and productions. All MeccaCentric.com URLs now forward to IslamOnDemand.com.